What should a business automate first?
The task somebody does weekly, hates, and does the same way every time: usually the report assembled from three systems or the retyping between two. First automations should be boring, measurable and finished in weeks, because their real product is your confidence.
The longer answer
In practice.
How to find it
Ask each person what they did last Friday that a robot should have done. The
winner is high-frequency, low-judgement, and rule-describable in one breath.
The runner-up list becomes your roadmap.
Why boring beats bold
A visible weekly win builds the appetite and the evidence for the bigger
swings. Starting with the moonshot automation of your most exception-riddled
process produces a six-month project and a scarred team.
The measurement habit
Note the hours the task took before; check them after; keep the note. It
makes the next decision easy and keeps builders like me honest, per
CRM & automation.