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Hospitality & tourism

Full house, empty inbox.

Bookings arriving from four channels, a phone that never stops, rosters built on Sunday night and reviews you mean to answer. Hospitality margins are thin enough without paying commission on guests who tried to book direct and could not, so the website and the plumbing behind it are revenue, not decoration.

Make the case Use the live demo Other industries

Live proof

Use it. Right here.

Take a booking and watch covers per slot, kitchen load and the roster that follows. Try a full slot and see what the customer is offered instead.

live demoSaturday service

This working build runs in your browser and needs scripts enabled. Everything on the page describes what it does; turn them on to use it.

The widget is the visible bit. Underneath: capacity, load, and a roster that follows covers instead of guesswork.

The work

Where the hours go, and come back.

Direct bookings worth taking

A fast site with the booking two taps from anywhere, per website rebuilds. Every direct booking is commission you keep, and the arithmetic on how much site a few points of channel shift pays for is usually startling.

One calendar, no double-ups

Your booking engine and the OTAs kept honest with each other, so the double booking and the ghost vacancy both stop. Which channel manager fits depends on your mix; the recommendation comes with reasons, not a reseller margin.

Guests answered at 10pm, honestly

An assistant wired to your real availability, prices and policies, per AI development, answering the questions that fill your inbox, and handing anything nuanced to a human instead of improvising. Post-stay follow-ups and review responses drafted for your approval, never sent raw.

The admin behind the house

Rosters, onboarding paperwork and supplier orders that assemble themselves from what already happened, per automation. The venue runs on people; the paperwork should not consume them.

Straight about it

Your industry is new to me. The work is not.

I have not run a venue, and I will not pretend otherwise. What I have done for eleven years is walk into operations that cannot stop, learn how they actually run, and build systems that hold up under pressure: policing, federal service delivery, mining. Your booking engine takes me a week to know cold; the discipline of not breaking a live operation I brought with me.

How I work

Fair questions

Before you ask.

The OTAs are eating our margin.

You will not beat their reach, so take the guests they bring and convert the repeat visit to direct: capture the relationship at check-in, follow up properly, make direct booking genuinely easier. Channel shift is won a few points at a time, and a few points is real money.

Can AI answer guest messages?

Yes, if it is wired to your real availability and policies rather than improvising, and if it escalates anything delicate to a person. A chatbot that invents a late checkout policy costs more than it saves, so mine do not improvise.

Menus and hours change constantly. We can't wait on a developer.

Then the site gets built so you edit those parts yourself, deliberately: the menu, the hours, the specials, and nothing that lets a Tuesday edit break the booking engine.